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Adult, Children and Young People's Mental health & wellbeing support

Many people at some point in their lives need support to stay emotionally and psychologically well. In fact, 1 in 4 people in the UK experience a mental health problem every year. NHS Wirral CCG is committed to ensuring that Wirral residents have access to the support they need for their mental health.

See below for information regarding a number of services NHS Wirral CCG commission to support people. 


A new mental health crisis cafe is to open in Wirral for local residents from 1pm on Monday 6 September.

The space, called Compañeros, has been jointly developed between Cheshire and Wirral Partnership NHS Foundation Trust (CWP) NHS Wirral Clinical Commissioning Group (CCG) and local organisation, the Spider Project.

Compañeros is Spanish for companion or friend. The name was devised by Spider Project with help from their members and aims to capture the ethos of the service. The team will make it a welcoming, friendly and safe environment.

It will be open from 1pm - 10 pm, seven-days-a-week and located at 2a Price Street, Hamilton Square, CH41 6JN. The service is open to adults aged 18 and over. People can access the service in a variety of ways including walk in’s or self-referrals. Appointments are not needed. GPs can also refer into the service. The service is contactable from 1pm on Monday 6 September on 0151 488 8135.

Sean Boyle, CWP clinical director said: “The space will offer a safe place for adults suffering a mental health crisis with experienced staff members on hand for support. It will be a calming environment, with access to one-to-one crisis intervention, wellbeing recovery projects, creative arts and other essential social and emotional support.”

The development of Compañeros is in line with the NHS Long Term Plan, which references ‘crisis cafes’ as a model of good practice for mental health. Evidence shows similar models elsewhere have had a positive impact on patient experience and outcomes as well as reducing pressure on acute emergency services.

The service will complement the already-existing Freephone Urgent Mental Health crisis line, provided by CWP. The crisis telephone line is open to Wirral residents of all ages, 24/7 and can be accessed by calling 0800 145 6485. The crisis line can also refer people to Compañeros when appropriate.

Mel Bowen, creative director at the Spider Project, said: “Spider Project is absolutely delighted to be able to offer the Compañeros Café to Wirral residents. It will provide a safe and calm space for people to receive the support and advice required to help de-escalate crisis whilst also building people’s resilience and social connection to foster crisis prevention.”

“Compañeros experienced staff and volunteers will provide a non-clinical, creative recovery model aimed at reducing crisis presentation and when appropriate, directing people away from clinical services such as A&E.”

Hannah Lewis, commissioning manager, NHS Wirral CCG, said: “Community services like Compañeros have become even more crucial following the COVID-19 Pandemic and the impact it has had on people’s lives, their livelihoods and health and mental wellbeing.”

“The Spider Project is well established in the local community, having provided wellbeing services in Wirral since 2007. We hope the service will help make a real impact in addressing, supporting and preventing poor mental health in the local area”

If your mental or emotional state quickly gets worse or deteriorates, this can be called a ‘mental health crisis’. In this situation, it is important to get help quickly.

If you need urgent support for your mental health, please call our local helpline on 0800 145 6485 and our dedicated local staff will support you to access the help you need.

  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people;
  • The helpline is now the first port of call for mental health help – it is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0800 145 6485;
  • Please note, A&E and 999 are not the best places to get help for the majority of mental health problems – call 0800 145 6485 to be directed to the best local service to support you;
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance;

NHS Wirral CCG commissions Cheshire and Wirral Partnership NHS Foundation Trust to provide a range of mental health services, usually specialised in nature. The services include: specialised children’s mental health support (CAMHS), adult community Mental Health teams, crisis support and dementia diagnosis services. (Please note that this list is not exhaustive). Typically, a CWP service can be accessed from a referral by a healthcare professional.

NHS Wirral CCG commissions Talking Together Wirral which is an IAPT service (Improving Access to Psychological Therapies) to provide free support for common mental health problems including;

low mood, anxiety, depression and other issues affecting emotional wellbeing.

The service is available to anyone living in Wirral who is aged 16 and over, and accepts self-referrals as well as referrals from health and care support staff.




Talk Together WirralThe service can be accessed via by:

Therapies provided include Cognitive Behaviour Therapy (CBT) counselling, bereavement support, couple therapy and more. All services are delivered by fully trained and accredited practitioners. Talking Together Wirral’s website also contains lots of education materials around common mental health problems.

Due to the ongoing Covid-19 pandemic, although the service continues to accept new referrals, all appointments are currently being delivered online, via telephone or via a secure internet-enabled video link. The service does not currently offering face-to-face appointments.

Please note Talking Together Wirral is not a crisis service. 

Wirral has a vast variety services that provide a wide range of support for people. These local services are listed on our local online service directory call ‘Wirral Infobank’ which can be accessed here.

Shout, 24/7 text service


Cheshire and Merseyside Health Care Partnership has commissioned the shout text service to offer free 24/7 access to mental health support, advice and signposting.

Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Text REACH to 85258 for free and confidential support 24/7


Kooth - An online mental health and wellbeing platform for 11-25 year olds

NHS Wirral CCG commission Kooth, which is an online mental health and wellbeing platform that offers young people aged 11-25 instant free and anonymous access to self-help materials, live moderated discussion forums and tools such as online journals and goal trackers as well as the opportunity to have a text-based conversation with a qualified counsellor. 

The service offers access to trained counsellors who are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, 365 days a year.

Young people can access regular booked online counselling sessions as needed and outside counselling hours, can message the team and get support by the next day.

Young people aged 11-25 can visit to sign up to access free, safe and anonymous online support.