Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that provides you with the opportunity to give us feedback on your experience.
The test will ask you if you would recommend the services you have used offering a range or responses, increasing free text. When combined with supplementary follow-up questions, the FFT can highlight both good and poor patient experiences. This kind of feedback is vital in transforming NHS services and supporting your patient choice.
Since it was initially launched in April 2013, the FFT has been rolled out in phases across NHS services in England.
So far, around 25 million pieces of feedback have been received across the NHS and the total rises by over a million a month. This makes it the biggest source of patient opinion in the world. Scores so far have told us that at least nine out of ten patients would recommend the services they used to their loved ones. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
See section on Implementing Friends and Family Test Guidance for details of how the Friends and Family Test works.
The feedback gathered through the FFT is being used in NHS organisations across the country to inform local improvement and empower staff to carry out changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test