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How we use your information

Your doctor and a team of health professionals caring for you keep records about your health and any treatment and care you receive from the NHS. These records help make sure you receive the best possible care. 

Records may be written down (manually) or held on a computer (electronically), and may include: 

  • Basic details about you, such as address and next of kin 
  • Contact we have had with you, such as clinic visits 
  • Notes and reports about your health 
  • Details and records about your treatment and care 
  • Results of investigations, such as laboratory tests, x-rays 
  • Relevant information from other health professionals, relatives or those who care for you and know you well 

Your records are used to inform and provide you with the care you need. Some of the information in your records may be used for clinical auditing and monitoring to make sure you are getting the best quality care. Your information will always be under strict measures to make sure that individual patients cannot be identified. 

In addition, the NHS maintains a number of registers for diseases, such as cancer, to allow the NHS to plan the services it provides. These registers are used to monitor the effectiveness of treatments, which can, therefore, improve the outcomes for specific conditions over time. 

Everyone working for the NHS has a legal duty to keep information about you confidential. Anyone who receives information from us has a legal duty to keep it confidential. 

We may also share your information, subject to strict agreement on how it will be used, with: 

  • NHS Trusts 
  • Cheshire & Merseyside Commissioning Support Unit 
  • Specialist Trusts 
  • Independent Contractors such as doctors, dentists, opticians, pharmacists 
  • Private Sector Providers 
  • Voluntary Sector Providers 
  • Ambulance Trusts 
  • NHS England 
  • Social Care Services (children and adult services) 
  • Local Authorities 
  • Education Services 
  • Fire and Rescue Services 
  • Police 
  • Other justified ‘data processors’ 

We will only pass information about you to them if they have a genuine need for it, or we have your permission or consent to do so. 

The law requires us to report certain information to the appropriate authorities. We do this only after a qualified health professional has given formal permission. 

The law strictly controls the sharing of some types of very sensitive personal information. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or if the law requires us to pass on information. 

Your records are used to guide and administer the care you receive to ensure that: 

  • Your doctor, nurse or other healthcare professionals directly involved in your care have accurate and up-to-date information to assess your health and decide what care you might need when you visit in the future 
  • There is a good information base for health professionals to assess the type and quality of care you have received 
  • Your concerns can be properly investigated should you need to raise a complaint 

We can also ensure that full information is available if you see another doctor, or are referred to a specialist or another part of the NHS. 

The information in your records may be used to help protect the health of the public and to help us manage the NHS, by: 

  • Making sure our services can meet patient needs in the future 
  • Reviewing the care we provide to ensure it is of the highest standard 
  • Paying your GP, dentist and hospital for the care they provide 
  • Investigating incidents, complaints and legal claims 
  • Reporting issues of patient safety 
  • Helping with health research and development 
  • Preparing statistics on NHS performance 
  • Auditing NHS accounts and services 
  • Auditing or administering public funds 

Research projects are always approved by Local Research Ethics Committees. You will be specifically asked to consent for any research project in which you participate. 

The Data Protection Act 1998 allows you to find out what information about you is held on computer and in certain manual records, subject to certain conditions. If you want to see your records, you need to make a written request to the NHS organisation(s) where you are being, or have been, treated, or have had contact with.

In certain circumstances, your right to see some details in your health records may be limited to your own interests or for another reason, such as the protection of others.

If you would like to know more about how your information is used you can speak to the person in charge of your care. 

You can also speak to your local Patient Advice and Liaison Service (PALS) 

Via telephone – 0151 647 4251 

Freephone – 0844 880 1500 

Via email – Wirralpals@wired.me.uk 

Via post - PALS Wirral Information Resource for Equality and Diversity Ltd (WIRED) 
Unit 7 
Wirral Business Park 
Arrowe Brook Road 
Upton  
Wirral 
CH49 1SX 

Or you can send an email to NHS Wirral CCG PALS via our intouch email address WICCG.InTouch@nhs.net (any concerns we receive by post or on any other number are passed to PALS at Wired for investigation).